General

The premise of the escape room is based on solving puzzles and so we expect participants not to disclose any details of the game directly or indirectly to the public.

Our resources are carefully selected and produced especially for the games. Scrub Games is entitled to charge participants or the hosting institution for any damage which is intentional or caused by misuse of items.

Safety and Conduct

Participants are responsible for their own safety and that of their belongings. Participants are expected to conduct themselves in a professional and respectful manner towards instructors and fellow participants.

Scrub Games is not liable for any personal injury, loss or damage to personal belongings during the course of the activity.

All participants must follow the instructions provided by the faculty/venue hosts and adhere to the safety guidelines and rules outlined before the game. Any unsafe behaviour that may cause harm to oneself or others is prohibited. Participants must refrain from using any external tools, force or unauthorised means to manipulate or damage equipment.

Special Requests

We will always endeavour to accommodate special requests where possible, however these must be agreed prior to the event in writing. We cannot promise that requests will be complied with unless we have specifically confirmed this in writing.

Participant Suitability

The game themes are medical/surgical and participants will require the relevant prior training and knowledge to make the most of the game. There will be exposure to medical and surgical content. It is the responsibility of the participants or their guardians to enquire about suitability prior to booking with us.

Booking and Payment

Booking a Scrub Games escape room session can be done via email, phone or in person. All bookings are subject to availability.

The session details will be agreed prior to the event and a quotation and plan of the event/activity will be provided. 50% payment is required via bank transfer 6 weeks prior to the event to confirm the session. The full payment must be made on the day of the event.

A booking is made with us when:

a) you tell us that you would like to accept our quotation

b) a 50% deposit is paid

c) we issue you with a booking confirmation.

Should any additional participants be added at a later date, it remains the responsibility of the lead name to ensure that they agree to be bound by these terms and conditions and are in receipt of all relevant information relating to activity.

Cancellation

Rescheduling requests can be made up to 4 weeks before the scheduled session. If you need to cancel your booking, please notify us at least 4 weeks before the scheduled session to be eligible for a refund. After this time, no refunds or rescheduling will be permitted.

If participants do not attend on the day, it will not be possible to arrange a refund for either part or the entirety of the session.

We reserve the right to make alterations to and correct any errors to the event details before and after your booking has been confirmed. Most of these changes will be minor and we will advise you of them. Very rarely, we may be forced by unforeseeable circumstances to cancel your booking. If this situation does occur, we will inform you at our earliest opportunity and will discuss re-arrangements with you at the time.

Activity Content and Materials

Participants understand that the activities offered by Scrub Games are for educational purposes and do not constitute medical certification.

Scrub Games will provide participants with access to course materials and other educational resources relevant to the activity as appropriate. Participants agree not to reproduce, distribute or use any of the course materials for commercial purposes without prior written consent.

The escape room puzzles, game designs, content, logos and other materials remain the property of Scrub Games. Participants and host institutions agree not to reproduce, distribute or use our materials without prior written consent.

Due to the nature of the game no recordings can be taken inside the room by participants or host institutions without prior consent. Scrub Games may arrange video/audio recordings and photography for publicity and development.

Enrolment and Privacy

To enrol in an activity offered by Scrub Games, participants must complete the registration process, which may include providing personal information and paying the required fees. We will collect and handle all personal information in accordance with applicable privacy laws. By enrolling in our courses, participants consent to the collection and use of their personal information.

Your personal details are necessary to organise the event/activity but will not be disclosed to a 3rd party and we will ensure that your personal information is protected in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679. Your data will be removed from our systems after three months unless we are given explicit permission to keep it.

Enrolment and registration is subject to availability, and Scrub Games reserves the right to accept or decline requests.

Photos

Photos and videos of each team may be taken over the course of the activity and at the end of the game. We may upload these to our website or social media channels unless a team notifies us otherwise. If you would not like to be photographed or would like your photo removed from any channel then please notify us via email.

Website and Security

We do our best to supply you with the most up to date and accurate information on our website at www.scrubgames.co.uk. The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without our written consent. You are not permitted to link to, or use all, or any part of the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable. Scrub Games shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption arising out of any use of the website.